Shipping & Returns
Shipping policy
My usual turnaround for bespoke orders is 2-3 weeks. Ready made items are usually shipped within 7 working days. If you need your order before these turnaround times, please just send me a message and we can chat deadlines before you order!
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Once you have received your dispatch notification, all products are shipped via Royal Mail, second class post, unless stated otherwise.
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Royal Mail states that the majority of second class post should arrive between 3-5 business days. If your order hasn't arrived by day 5, please get in touch and I will be happy to help.
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International orders are sent via Royal Mail international.
Return & Exchange policy
I hope that there will be no issues with your order. But I appreciate that human error can happen.
If your order arrives damaged or doesn't match it's description then please get in touch and I will be happy to find a solution.
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Please note that bespoke orders are exempt from any returns due to the personalised nature of these products. However, if there is an error on my part I will always endeavour to solve it.