top of page

Shipping & Returns 

Shipping policy

My usual turnaround for bespoke orders is 2-3 weeks. Ready made items are usually shipped within 7 working days. If you need your order before these turnaround times, please just send me a message and we can chat deadlines before you order!

​

Once you have received your dispatch notification, all products are shipped via Royal Mail, second class post, unless stated otherwise.

​

Royal Mail states that the majority of second class post should arrive between 3-5 business days. If your order hasn't arrived by day 5, please get in touch and I will be happy to help.

​

International orders are sent via Royal Mail international. 

Return & Exchange policy

I hope that there will be no issues with your order. But I appreciate that human error can happen. 

If your order arrives damaged or doesn't match it's description then please get in touch and I will be happy to find a solution. 

​

Please note that bespoke orders are exempt from any returns due to the personalised nature of these products. However, if there is an error on my part I will always endeavour to solve it. 

bottom of page